Refund & Returns Policy
Last Updated: June 2026
At Avyra, we want you to be genuinely satisfied with your purchase. Because our products are personal hygiene items, our returns process is designed to balance customer satisfaction with basic health and safety standards.
1. Eligibility for Returns
Sanitary napkins and related hygiene items that have been opened, used, or had their outer seal or packaging tampered with are not eligible for return or exchange, except where the product is confirmed damaged or defective upon delivery.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at myavyra@gmail.com with your order number and clear photos of the product and its outer packaging. Once your request is verified, we will deliver your replacement product within 4–7 working days.
3. Non-Returnable Items
The following are not eligible for return under any circumstances:
- Products with opened, used, or broken outer seals, unless confirmed defective
- Products damaged due to misuse after delivery
- Products purchased during a clearance or final sale
4. Refund Process
Once your return or damage claim is approved, we will dispatch your replacement product within 4–7 working days. If you opt for a refund instead, it will be processed within 10–12 working days and credited to your original payment method (UPI, debit/credit card, or net banking) used at the time of purchase. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. We will request your bank account details separately after your claim has been approved.
Please note that while we initiate the refund within this timeframe, the actual credit to your account may take a few additional days depending on your bank or payment provider’s processing time.
5. Order Cancellations
Orders can be cancelled before they are shipped by contacting us at myavyra@gmail.com with your order number. Once an order has been shipped, it cannot be cancelled, though our standard damaged/defective product process will apply if the item arrives in unsatisfactory condition.
6. Contact Us
For any return, refund, or cancellation request, please reach out to:
Priyadarshi Enterprises (Avyra)
Email: myavyra@gmail.com