Refund & Return Policy

AVYRA

Last Updated: June 2026

1. Overview

At AVYRA, customer satisfaction is important to us. Due to the personal and hygienic nature of our products, we have established this Refund & Return Policy to ensure transparency and safety for all customers.

2. Return Eligibility

Returns are accepted only under the following circumstances:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product is missing items or accessories.
  • The return request is submitted within 7 days of delivery.

3. Non-Returnable Items

For hygiene and safety reasons, AVYRA does not accept returns for:

  • Opened or used feminine hygiene products.
  • Products with damaged or tampered packaging.
  • Items purchased during special promotions, clearance sales, or discounts unless received damaged.
  • Products returned without proof of purchase.

4. Return Request Process

To initiate a return, please contact our customer support team within 7 days of receiving your order.
Your request should include:

  • Order Number
  • Product Name
  • Reason for Return
  • Clear photos of the product and packaging (if damaged or incorrect)

Our team will review your request and provide further instructions if the return is approved.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:

  • Refunds will be processed to the original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
AVYRA may offer:

  • A replacement product
  • A full refund
  • Store credit, where applicable

Photographic evidence may be required for verification.

7. Order Cancellation

  • Orders may be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • Approved cancellations will be refunded to the original payment method.

8. Exchange Policy

We currently offer exchanges only for products that are damaged, defective, or incorrectly delivered.
Exchange requests are subject to product availability.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider as processing times may vary.
  • Contact your bank for additional information.

If you still have not received your refund after completing these steps, please contact us.

10. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:
Email: myavyra@gmail.com
Website: www.myavyra.com

At AVYRA, we are committed to providing quality products and a reliable shopping experience. We appreciate your trust and support.

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